Privacy Policy

Solace Life Pty Ltd is a Corporate Authorised Representative (No. 1319041) of Nexa Life Solutions Pty Ltd (ABN 85 672 917 896, ACN 672 917 896, AFSL 563622).

We are committed to managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, hold, use, and disclose your personal information, including sensitive information such as health data.

By using our services, you consent to the collection and use of your personal information as described in this policy.

We may collect the following types of personal information:

• Name, address, date of birth, and contact details (phone, email)
• Financial information, including income, assets, and liabilities
• Health and lifestyle information relevant to insurance applications
• Employment and occupational details
• Existing insurance policy information
• Any other information you provide to us in the course of obtaining guidance or applying for insurance products

We collect personal information directly from you wherever practicable. This may occur through phone calls, video consultations, emails, online forms, or face-to-face meetings.

In some cases, we may collect information from third parties such as insurers, medical professionals, or other financial advisers where it is impracticable to collect it directly from you, or where you have consented to us doing so.

We collect your personal information for the following purposes:

• To provide you with insurance products and advisory services
• To assess your insurance needs and present appropriate cover options
• To process and manage insurance applications and claims
• To comply with our legal and regulatory obligations, including obligations under the Corporations Act 2001 and AFSL conditions
• To detect and prevent fraud
• To improve our products and services

If we are unable to collect the personal information we need, we may not be able to provide you with our services or the level of service you expect.

We may use or disclose your personal information to the following parties:

• Product providers, insurers, and reinsurers
• Our licensee, Nexa Life Solutions Pty Ltd
• Auditors and compliance consultants
• Legal representatives and dispute resolution bodies
• Government bodies and regulators as required by law
• Third-party service providers who assist us in operating our business (e.g. IT and administrative support)

We may disclose your personal information to overseas recipients, including service providers located in the Philippines. Where we do, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs.

We may use your personal information to send you information about products and services that we believe may be of interest to you. We will only do so where you have not opted out of receiving such communications.

You can opt out of receiving direct marketing communications at any time by:

• Calling us on 1300 754 333
• Emailing us at admin@slife.com.au

We are committed to protecting your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We take reasonable steps to secure the personal information we hold, including through the use of secure systems and access controls.

Where personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

You have the right to request access to the personal information we hold about you. You also have the right to request correction of any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the APPs.

If you believe that we have breached your privacy or have a complaint about how we have handled your personal information, please contact us:

• Email: compliance@slifegroup.com.au
• Phone: 1300 754 333

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au